Returns

This set is your chance to get to know us before you make your choice. As these are samples designed to help you discover our collections, they cannot be returned.

Frequently Asked Questions

Can I buy a perfume without trying it first?

We understand this can be a challenge, so we offer a discovery set for you to try before committing to a full size.

Can I return my perfume if I don't like it?

Yes, we accept returns of our perfumes provided the product is unopened, unused and in its original packaging. Travel-size, Discovery Set and Trio formats are excluded from this policy. Furthermore, we include a free sample with every order, so you can try the fragrance before opening the product. Please see our returns policy for further details.

Is shipping free?

We have free shipping options in the Peninsula, Balearic Islands and Portugal.

What payment options do you accept?

We accept payments by credit card, debit card, and digital platforms such as PayPal or Klarna.

We do not accept cash on delivery payments.

Are your fragrances masculine or feminine?

For us, perfumery has no gender, which is why all our fragrances are unisex.

How does Punto Pack shipping work?

The customer is responsible for collecting their order from an establishment. Once payment has been made, you can choose the Punto Pack that interests you most on our website.

There are over 50,000 of these locations in 9 countries, so there is sure to be one close to home.

Do you ship to the Canary Islands?

Yes, we ship to the Canary Islands through our partner SYNIVA.

You can purchase our products at the following link: SYNIVA

Or you can also do it through their SYNIVA APP.

Can I find you in a physical store?

You can see our physical points of sale in the Points of Sale tab.

Do you sell outside the EU?

We do not currently ship outside the European Union.

Can't find the question?

Do not hesitate to contact us